❓ Arabinox Help Center
FAQs for Online Shoppers Across the UAE
Welcome to the Arabinox Help Center! Below you’ll find answers to the most common questions about orders, delivery, returns, payments, and more.
If you still need assistance, feel free to email us at sales.arabinox@gmail.com.
📦 Orders & Shipping
Q: How long does delivery take?
A: We deliver across the UAE in 2–3 business days (Saturday to Thursday, excluding public holidays).
Q: Is shipping free?
A: Yes, we offer free shipping on all orders across all Emirates.
Q: Where do you deliver?
A: We deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah & Umm Al Quwain.
💳 Payments
Q: What payment methods are accepted?
A: We accept all major credit/debit cards and secure online payments.
Q: Is Cash on Delivery (COD) available?
A: Not at the moment. All orders must be paid online during checkout.
🔄 Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes! We accept returns or exchanges within 7 days of delivery. The item must be unused and in original condition.
Q: How do I request a return?
A: Simply email sales.arabinox@gmail.com with your order number and the reason for return. We’ll guide you from there.
🛍️ Products & Availability
Q: Are all items in stock?
A: We try to keep all products in stock. If an item is sold out, it will be marked accordingly or removed from the site.
Q: Can I pre-order limited drops?
A: Some exclusive items may be available for pre-order. Look out for "Pre-Order" labels on the product page.
🧾 Account & Orders
Q: Do I need an account to place an order?
A: You can check out as a guest, but creating an account lets you track orders, save addresses, and enjoy a faster shopping experience.
Q: Where can I see my order status?
A: Log in to your account and go to “My Orders” to view your order history and status.
📩 Still Need Help?
We’re here for you!
For any other questions, please contact us at:
📧 sales.arabinox@gmail.com We usually respond within 24 hours.
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